Our Commitment to Trust
Crowdfunding relies on trust. That’s why Indiegogo is constantly setting standards, adopting best practices, and tackling the hardest problems — all to empower our community of backers and campaigners to make informed decisions on Indiegogo.
Why Trust & Safety?
Our mission is to empower people to unite around ideas that matter to them and, together, make those ideas come to life. Providing a safe, secure, and transparent platform is an essential part of achieving this mission. For that reason, we’re continually improving our programs to monitor campaign progress, provide greater transparency, and highlight entrepreneurs with proven track records within our community.
10 Years, 1 Takeaway: It’s All About Community & Trust
This month, I’m celebrating a decade of working at Indiegogo. I’ve held many roles here, mainly in Product, and I added Trust and Safety under my stewardship last year. The world has changed so much since I began here, but one thing has remained constant: Indiegogo’s vision to connect entrepreneurs and enthusiasts so that, together, they can bring ideas to life.
As an organization, we’ve learned a lot over the past 10 years. Our mission will always stay the same, but how we achieve it must evolve.
Our Initiatives
The Guidepost Program
The Guidepost Program is an initiative to proactively review select campaigns in the pre-launch phase and provide necessary resources for product delivery.
Crowdfunding Trust Alliance
Indiegogo and GoFundMe have co-created a first-of-its-kind Trust Alliance for the global crowdfunding industry that focuses on trust policies, fraud detection, and prevention best practices for like-minded crowdfunding platforms.
Trust-Proven Program
We’re proud of the tens of thousands of entrepreneurs who have successfully delivered perks through Indiegogo campaigns.
Starting in 2022, we’ll be rewarding campaign owners with a positive track record with a Trust-Proven badge to help backers identify proven entrepreneurs.
Our Trust team has set up a host of processes to protect our community of backers.
Internal Review Board
We’ve created an Internal Review Board to oversee our most impactful Trust decisions and ensure that we’re keeping our backer’s interests in mind at all times. We are specifically tasked with reviewing our riskiest campaigns in a consistent, backer-friendly way.
Community Guidelines
Our Community Guidelines are our north star for the Indiegogo Community, which includes Backers, Campaign Owners, and anyone interested in Indiegogo. Our guidelines outline Campaign expectations and requirements for our community.
Help Center
The Indiegogo Help Center is a valuable resource for you to learn how Indiegogo works. From how to evaluate campaigns and how to manage your contributions to ways to report concerns and how to customize your Indiegogo profile… Our Help Center covers a wide range of topics that are important to you.
